Frequently Asked Questions-Housing

 

Redondo Village Apartments

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Do I have to share a room with another scholar?

  • Single occupancy rooms with twin XL beds (four per apartment).

 

Are towels and sheets provided?

  • Linen sets include bed sheets, pillowcase, blanket, pillow, towel and washcloth. 

 

Are the bathrooms private or shared?

  • You will share a bath suite with separate lavatory, shower and vanity areas, with up to 3 other scholars. It is recommended to bring a shower caddy with your toiletries to travel with you to and from the bathroom.

 

Are there laundry facilities available?

  • Free laundry facilities are provided. You will need to provide your own laundry detergent/basket. Please promptly remove your laundry when finished.

 

Is there a kitchen available to cook meals and store food?

  • Full kitchen available in each apartment 

 

Are there community spaces?

  • The apartments are fully furnished with living room/dining room and kitchen
  • Exterior courtyard with barbeque grills, benches and tables

 

Can I request to have a room on a certain floor or next door to another scholar?

  • Yes. Please email the program coordinator, Sarah Rascon, sdixon3@unm.edu  as soon as you know what accommodations you might need. It is easier to plan for room accommodations earlier rather than the day of move in. We will do our best to work with your requests.

 

Will the Redondo Village Apartments only have people staying from the ROSE program?

  • The building might have other groups staying depending on housing needs. However, you will only share apartment suite with other scholars.

 

Can I bring my own mini refrigerator and/or microwave to keep in my room?

  • Yes.

 

In addition to the unique amenities of each hall, all of our halls include:

  • Free utilities
  • Cable TV
  • Internet / Wi-Fi
  • Customer Service Desk
  • Fully furnished rooms
  • Free laundry facilities

Do the rooms have air conditioning?

There is central air conditioning. Some of the rooms are cooler than others depending on the direction the room faces and the floor the room is located. If you feel your room is not getting adequate air or the air conditioning is not working, please put in a work order with the housing department. TMA iServiceDesk - University of New Mexico (unm.edu) Some scholars like to bring a floor fan for extra air flow.

 

What do I do If I have a maintenance or cleanliness issue?

Housing highly encourages its residents to submit their own work orders so that they can use the iService Desk system to submit, query, and receive email alerts when your Work Requests change status. In order to request assistance with a maintenance or cleanliness issue, please do one of the following:

  • Submit a work order request online at TMA iServiceDesk - University of New Mexico (unm.edu). Please provide as much detailed information as possible in the request form.

  • Call 505-277-3575. Plan to provide the staff with as much detailed information as possible, i.e. nature of the problem, location, etc.

  • If you have an emergency, and it is after 4:30pm on a weekday or if it is a weekend or holiday, call the SRC Commons 24-hour Desk at 505-277-2606 and SRC Desk Staff will contact an on-call Custodian or Facilities Services Tech.

If you want to learn the status of your work order, please check on line, email hops@unm.edu or call 505-277-3575.

 

What do I do if I lose or break the key to my room?

Lost or broken keys should be reported to your residence hall front desk. You will be issued a temporary key until a new key has been ordered. Residents are charged a fee for lock changes due to lost keys or replacement cost for broken keys.

 

What do previous scholars recommend to be more comfortable while living on campus?

  • A power strip to plug multiple things into in your room

  • Comfortable shoes for walking

  • Laptop, thumb drive (USB), a lab notebook, and writing utensils

  • Professional clothing for the poster presentation

  • There is a nondenominational church on campus if you choose to attend

  • You will be given access to the campus pool/gym. You may wish to bring appropriate clothing for those activities

  • You may want to bring some cleaning items for your room. You are responsible for keeping it clean and tidy.

  • You may want to bring an air freshener for your room

  • Jacket for the cool mornings

  • Umbrella in case of rain

  • A bicycle if you like riding. Every place on campus can be reached easily by walking but plan ahead for the weather

  • Bring weekend clothing. Get out and see the town. There are many things to do!